Frequently asked questions

1. What is Baamun?
Bamun is a unique online brand based in the heart of Srinagar, Kashmir, specializing in authentic Kashmiri handicrafts and premium dry fruits. We aim to preserve the rich heritage of Kashmir while delivering high-quality, handcrafted products directly to your doorstep.

2. Where is Baamun located?
We are proudly based in Srinagar, Kashmir, the scenic valley known for its vibrant culture, traditional artistry, and natural bounty.

3. What makes Baamun unique?
Bamun stands out for its dedication to authenticity. We offer:

  • Handcrafted Kashmiri handicrafts made by skilled artisans

  • Fresh, high-quality dry fruits sourced from trusted local farms

  • Products that reflect the rich traditions and natural beauty of Kashmir

🧡 Kashmiri Handicrafts

4. What types of Kashmiri handicrafts do you offer?
Our collection includes:

  • Pashmina shawls

  • Kashmiri carpets and rugs

  • Papier-mâché items

  • Kalamkari art

  • Wooden crafts and more

5. Are your handicrafts authentic?
Yes, all our handicrafts are authentically handcrafted by artisans from Kashmir, using traditional techniques that have been passed down through generations.

6. How can I identify genuine Kashmiri handicrafts?
Genuine Kashmiri handicrafts feature intricate designs, high-quality materials, and detailed craftsmanship. We ensure each product reflects the true essence of Kashmiri art.

🥜 Kashmiri Dry Fruits

7. What types of dry fruits do you offer?
We offer a premium range of dry fruits, including:

  • Kashmiri almonds (Badam)

  • Walnuts (Akhrot)

  • Dried figs (Anjeer)

  • Raisins (Kishmish)

  • Dried apricots (Khubani)

8. Are your dry fruits organic?
Yes, we source our dry fruits from trusted local farmers who follow organic and sustainable farming practices.

9. How do you ensure the quality of your dry fruits?
All our dry fruits undergo stringent quality checks and are packaged in hygienic, eco-friendly materials to maintain freshness and nutritional value.

🚚 Ordering & Shipping

10. How do I place an order with Baamun?
Simply visit our website, browse our collection of handicrafts and dry fruits, add your favorite items to the cart, and proceed to checkout.

11. Do you ship internationally?
Yes, we offer domestic and international shipping. Delivery times and charges may vary depending on your location.

12. How long does delivery take?

  • Domestic Orders: 3–7 business days

  • International Orders: 10–15 business days (depending on the destination)

13. What payment methods do you accept?
We accept major credit/debit cards, UPI payments, and net banking for your convenience.

🔄 Returns & Refunds

14. What is your return policy?
We accept returns for damaged or defective items within 7 days of delivery. Please refer to our Return & Refund Policy for detailed terms.

15. How can I request a refund or replacement?
Contact us at support@baamun.com with your order details and a description of the issue, and we’ll assist you promptly.

🎁 Gifts & Customization

16. Do you offer customized gift boxes?
Yes, we offer personalized gift boxes for weddings, festivals, and corporate events. Contact us for custom options tailored to your needs.

17. Can I bulk order for events?
Absolutely! We cater to bulk orders for events, corporate gifting, and special occasions. Get in touch with us for details on pricing and availability.

📍 Contact Us

18. How can I contact Bamun?

If you have any other questions, feel free to reach out. We’re here to help!