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Posted on November 5, 2025
Written by: Paramita Sarkar
the International Air Transport Association (IATA) He was released Global Traveler Survey (GPS) 2025And reveal how Mobile phone technology and Biometric identification It is transforming the air travel experience. According to the results, USA, UKand Japan They are at the forefront of embracing these innovations, significantly changing how travelers book, pay for and experience their travel.
Mobile technology: the heart of the travel journey
like 2025 Mobile devices have become an indispensable tool for air travelers around the world. The survey found that more than 54% Of travelers now prefer to manage their affairs The whole trip-from Book flights to Ascension-Use Smartphones. Here’s a breakdown of how travelers can integrate mobile devices into their airport experience:
| Mobile booking and payment preferences | 2024 (%) | 2025 (%) |
|---|---|---|
| Airline mobile applications (reservation) | 37% | 54% |
| Airlines websites (booking) | 31% | 31% |
| Web applications for reservations | 16% | 19% |
| Mobile payments (digital wallets) | 20% | 28% |
Key takeaways:
- Mobile applications It is the preferred method for Book flights And management Payments.
- Digital wallets He loves Apple Pay and Google Wallet I have seen a Great height (from 20% to 28%).
Biometric technology: faster and smarter processing at the airport
In addition to mobile devices, Biometric identification It gains traction quickly, with 50% Of passengers who used it in some way during their trip in 2025. Growth in Biometrics adoption It represents a fundamental shift towards Contactless travelEnhancing speed and security at checkpoints.
| Use of biometric technology in airports | 2024 (%) | 2025 (%) |
|---|---|---|
| Security checkpoints (face recognition) | 44% | 50% |
| Exit immigration | 41% | 44% |
| Entry immigration | 35% | 41% |
Key takeaways:
- Biometrics Primarily used in Security checks and Immigrationwith increasing adoption rates.
- 85% Of those who used biometric systems expressed a high SatisfactionWhich shows that the technology is well received by travelers.
Why are travelers turning to mobile phones and biometrics?
Today’s travelers are more tech-savvy than ever, looking for convenience, speed and fun Customization. As mobile phones and biometric technology provide faster processing and Less leavesPassengers are ready to adopt these solutions in greater numbers. International Air Transport AssociationThe survey suggests so 78% Many travelers prefer to use their smartphones to manage things All stages of travelfrom Booking to Ascension.
Table: Main mobile phone preferences
| Smartphone features that travelers prefer | 2024 (%) | 2025 (%) |
|---|---|---|
| Digital wallet + passport + loyalty cards | 68% | 78% |
| Use electronic bag tags | 28% | 35% |
Key takeaways:
- Digital wallets, Digital passportsand Loyalty cards They have now become crucial tools for passengers.
- Electronic bag tags This service is gaining popularity, as it helps passengers check luggage directly from their mobile devices.
Regional Insights: Mobile Adoption and Biometrics
The uptake of these technologies varies between regions USA, UKand Japan lead the way:
| nation | The most popular technology | Traveler satisfaction |
|---|---|---|
| USA | Use of biometrics, mobile applications | Moderate satisfaction |
| UK | Traditional booking and caution in using biometrics | Cautious satisfaction |
| Japan | Mobile applications, digital wallets, biometrics | High satisfaction |
Key takeaways:
- USA Passenger priorities Biometric technology But still leaning towards Traditional reservation Knock.
- UK Travelers are more careful, though Privacy concerns About data exchange.
- Japan Embrace travelers Mobile applications, Biometricsand Digital walletsreflecting their technology-forward approach.
What does the future hold for mobile and biometric travel?
the 2025 GPS Scan signals a Clear direction For the future of air travel: Passengers want more efficiency and Customization Through mobile and biometric solutions. as Aviation industry Continue to innovate, Governments and Airlines He is expected to provide more Digital identifiers and Biometric passports to Traveling across bordersMaking travel smoother and safer.
However, there is still a major area of concern: Cyber security. With passengers more willing than ever to share their information Biometric data, Data privacy and protection It will be of utmost importance. Guarantee it Personal data The reserve will be necessary to preserve it Passenger confidence As the industry moves forward.
The digital future of air travel is here
International Air Transport Association Global Traveler Survey 2025 Explains how Mobile phone technology and Biometrics Air travel is being revolutionized. Travelers also seek more effective, He believesand a personality experiences, the aviation industry must adapt to meet these needs. to USA, UKand JapanHowever, the shift towards mobile and biometric systems is already well underway, with major implications for the future of air travel. Cyber security and privacy It remains a top priority, ensuring that this digital transformation benefits passengers and industry alike.
Are you ready for your next trip? It’s time to embrace the future of air travel using mobile and biometric technologies!
