Adani Airports and AIONOS collaborate to revolutionize passenger experience with AI agent and ETTravelWorld

Adani Airport Holdings (AAHL), a subsidiary of Adani Enterprises and India’s largest PPP airport operator, has announced a strategic agreement with AIONOS, an InterGlobe Enterprises company and a global leader in Artificial Intelligence. The collaboration will implement Agentic AI, a next-generation, multi-channel, multi-lingual solution designed to elevate the traditional help desk experience for passengers across Adani airports.

The AI-driven system aims to create seamless, consistent and personalized passenger engagement across voice, chat, web and mobile channels. Through this partnership, AIONOS will deploy its Agentic AI platform, IntelliMate™, which integrates conversational AI and intelligent automation. The system will help passengers access real-time information including flight updates, gate changes, baggage status and airport services in multiple languages ​​like English, Hindi and regional dialects.

Acting as a 24/7 smart concierge service, the solution will provide comprehensive, context-aware interactions, helping travelers navigate airports efficiently while enhancing satisfaction levels. By automating routine queries and providing real-time multilingual assistance, the platform will streamline customer support operations, reduce response times, and allow airport staff to focus on higher-value interactions.

The introduction of this Agentic AI capability represents a significant milestone in AAHL’s digital transformation journey. The company continues to strengthen its position as a technology-forward airport operator through initiatives aimed at enhancing comfort, convenience and personalization for passengers. These innovations reflect AAHL’s larger goal of transforming its airports into comprehensive lifestyle destinations that set standards for operational excellence and smart mobility.

AAHL’s digital strategy is based on three key pillars: ecosystem-wide collaboration between businesses for seamless airport operations, world-class passenger experience, and creating best-in-class digital infrastructure to drive future readiness.

“At AAHL, our vision is to redefine the airport experience through smart, digital-first innovations that put passengers at the heart of everything we do, turning their travel anxiety into excitement. Our collaboration with AIONOS represents an important step in offering seamless and personalized journeys to travelers through our airports,” said Arun Bansal, CEO, AAHL.

Added CB Gurnani, Co-Founder and Vice Chairman of AIONOS, “We are excited to embark on this transformational journey with AAHL. Our collaboration is a testament to our shared vision of leveraging advanced technologies to deliver an exceptional customer experience.”

This pioneering partnership underscores AAHL’s commitment to developing AI-based solutions that enhance efficiency, inclusivity and passenger satisfaction, placing it among the most advanced airport operators in the world.

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